Returns, refunds and cancellations

Last updated 12 October 2026

We want returning a product or cancelling a membership to be as easy as starting one. This policy sits alongside your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act.

Supplements

Changed your mind

You can cancel an order and return unopened products in their original, sealed packaging within 7 days of delivery, for any reason. Email hello@bettahabit.com with your order details and we'll send you the return address. You pay the cost of sending the product back, and we refund the full price you paid within 30 days of your cancellation.

For health and safety reasons, we can't accept returns of opened products unless they are faulty.

Damaged, faulty or wrong items

If a product arrives damaged, is faulty, or isn't what you ordered, tell us within 6 months of delivery. We'll collect it at our cost and replace it or refund you, whichever you prefer. Please keep the packaging and send us a photo if you can.

Programme memberships

• Before your membership starts: you pay BettaHabit nothing until after your first consult, and only if you and your doctor decide to go ahead.
• Cancelling: cancel any time before your next billing date by WhatsApp or email, and you won't be charged again. Your membership continues until the end of the month you've paid for.
• Changed your mind early: if you cancel within 7 days of joining and before your first coaching session, we'll refund your first payment in full.
• Pausing: you can pause for up to two months instead of cancelling.
• Recovery programme: if you cancel before week 2, we'll refund half of the programme fee. After that, the programme fee isn't refundable, but you can pause and pick up where you left off within three months.

Doctor consults and medication

Consult fees are charged by the practice, and each practice sets its own cancellation policy, which you'll see when you book. Medication is sold by the pharmacy. By law, prescription medicines generally can't be returned once dispensed, unless they're faulty or incorrect; contact the pharmacy directly.

How refunds are paid

Refunds go back to the card or account you paid with. They usually reflect within 5 to 10 working days of being processed, depending on your bank.

Questions

Email hello@bettahabit.com. We'll reply within one working day.